Auto Ship

What is Auto ship?

Office Universe allows you to plan orders in advance, saving you the time from ordering the products you use frequently. The function has a lot of flexibility in terms of customizable delivery with absolutely no commitment. Orders that are planned can be cancelled until the night before the order is processed. You will receive an email informing you that your order will be processed 1 business day in advance.

If I sign up for Auto ship do I lock in the price?

Each order will reflect the cost of the item on the day the order is processed, plus any applicable sales tax.

What payment methods are accepted for Auto ship orders?

We accept all major credit cards. For all business accounts customers will be billed on their agreed upon course of billing when an order is processed.

When do I get charged for my Auto ship order?

You will be charged when your order has been delivered.

What are your delivery schedule options?

Planned orders are available in one week, two week, three week, one month, two month, three month, six month or even custom time intervals.

When will I get my first order?

As soon as you sign up for Auto ship and place your first order, it will be processed and delivered right away.

What happens after I get my first shipment?

You order will be automatically processed on the planned date you selected. We will notify you by email before each order ships, 1 business day in advance, giving you the opportunity to make any updates or changes to your program settings (i.e. skip a delivery, change frequency, etc).

How do I update my delivery options?

You may change your delivery options at any time by going to your My Account login page and clicking on the "Auto ship" link.

How do I cancel Auto ship?

You may cancel planned orders at any time by going to you’re My Account page and clicking on the "Auto ship" button. You will only be charged for orders that have been processed in advance of your election to change or suspend participation in the program.


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